Terms & Conditions
Terms & Conditions
These terms and conditions are provided by The Naked Collective Limited and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website.
These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct the website with or without prior notice.
We consider and confirm that all and any linked content to other documents and/or areas of our website form part of our Terms and Conditions.
Access to Website Content / Copyright
The Naked Collective Limited is the owner (or licensee) of all copyright, trademarks, and all other intellectual property rights in our website, and in the material and/or content published on it. You are permitted to use such material and/or content only as expressly authorised by us (or our licensors). You acknowledge and agree that the material and/or content published on this website is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website. You further acknowledge that any other use of the material and/or content published on this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and/or content.
You may not systematically extract and/or utilise parts of the content of our website. You may not, without our prior written permission:
redistribute or modify any of the content of our website,
remove any copyright or trademark notices from any copies of the content,
utilise any data mining, robots or similar data gathering and extraction tools to extract for re-utilisation of any parts of the website, and/or
create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise because of your failure to keep your password and account protected.
We reserve the right to refuse access to our website, terminate accounts, remove, or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.
The Naked Collective Limited endeavour to present the most recent, most accurate and most reliable information on our website always. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or other inaccuracies. We try to ensure that all pricing on the website is accurate but occasionally an error may occur, and goods may be incorrectly priced. Any errors are wholly unintentional, and we apologise if erroneous information is reflected in the price or availability.
We will not be obliged to supply goods at the incorrect price. We present our content "as is" and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of the equipment you use to view our website, may affect the colours you see on the screen. We cannot guarantee that your equipment's display of any colour, texture or detail of products will be accurate/the same as the actual product.
Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to our website may be occasionally suspended or restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of our website, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from your use of or inability to access our website.
Terms and Conditions of Sale
The technical steps required to create the contract between you and us for online purchases are as follows:
You place the order for your products on our website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from The Naked Collective Limited.
As your product is shipped from our warehouse, we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered.
You will be separately notified if we do not accept your order, or where you have otherwise cancelled your order.
A contract is formed between us when (and not before) we despatch your order.
By placing an order with us you agree that:
Any information provided by you will be true, accurate, current, and complete
You are the authorised holder of any credit or debit card you may use on the website
You will notify us immediately of any changes to any information you have submitted to the website
You will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever
By clicking Confirm Order you are confirming your acceptance of these terms and conditions and that you are giving us permission to pre-authorise your account upon order and debit your account upon despatch / collection.
E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails
You have read and accept all terms and conditions including the terms in relation to Price and Promotions, Shipping and Delivery, Contract Cancellation, Returns and Refunds and Data Protection.
Products are for family domestic use only.
We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions.
Any errors regarding website-based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.
Price and Promotions
Free gift promotions advertised are available online while stocks last. Where stock is not available at the time of placing your order, we are unable to offer this item at any later stage under the promotional arrangement advertised.
The price displayed at time of purchase is the price you will pay and will in general not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase.
Price savings are evaluated on recommended retail prices. Discounts deducted from lowest priced item. Buy 1 Get 1 Free refers to least expensive item free. Buy 2 Get 1 Free refers to buy 3 items and get the least expensive free. Buy 1 Get 2nd Half Price refers to least expensive half price.
All voucher and discount codes must be entered on the 'Shopping Basket' page before proceeding to the checkout and cannot be applied if not entered at time of placing the order. If a code does not apply a discount please check the valid dates. Please ensure you read the terms and conditions of each voucher and discount code as they may vary.
Due to the quick turnaround of orders we are unable to amend an order once it has been placed. Customers must ensure they check their order carefully before submitting it.
Please note that you are entitled to cancel this contract if you so wish if you return the products no later than 14 working days after the day on which you received the Products.
We will refund the original purchase price and delivery charge provided that the goods are returned to us in their original condition. Where the returned/cancelled item forms part of a larger order all of which is not being returned, the original delivery charge will continue to apply. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.
Please see our Returns policy for further details.
Shipping and Delivery
We try to offer the best and most competitive shipping rates and any charges are only covering the cost of shipping as incurred by us from our third-party delivery service providers. Where possible, we subsidise the shipping charge and do not pass this on to our customers.
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.
It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. If a parcel has been delivered but you are claiming non receipt of a parcel, then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located, then we reserve the right to place a debit for these goods unless you return them to us.
Usually everything displayed on our site as In Stock is present in our business and available for immediate sale.
In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation because of stock out confirming that any pre-authorisation has been released and/or payment refunded for the goods in question, in line with our Payment Terms. To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be despatched in the normal way.
It is our objective to achieve on time delivery on all orders. We use a third-party courier service provider and on occasion human error may cause a package to be misdirected. Once despatched, the on-time delivery of a package is the responsibility of the relevant courier company and The Naked Collective Limited cannot be held responsible for a package not reaching its destination on time. To avoid disappointment, we suggest that customers place orders well in advance to allow for any unforeseen delays.
We are happy to exchange or refund goods if returned within 28 days of purchase, provided the goods are unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. Please refer to our Returns Policy for full details.
We aim to process all refunds as quickly as possible. Please allow up to 30 working days for refunds and replacements to be processed. All refunds will be made using the same card or PayPal account used at the time of placing the order for goods purchased online.
The customers' statutory rights are not affected.
Please note that the time taken to process a refund and/or release any pre-authorisation taken on your card may vary depending on your bank or credit card provider. In our experience, it can take up to 8 days. This processing time is completely outside of our control and any delay is not on the part of The Naked Collective Limited.
Description of Products
We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct.
We accept the following payment methods:
To ensure that your credit, debit, or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can be assured that this is done only to confirm your identity. The Naked Collective Limited does not perform a credit check and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Most items are covered for up to one year against manufacturing faults, unless otherwise specified. Your receipt is your proof of warranty.
We do not give any warranty, condition, guarantee, or representation, express or implied, relating to the information contained on this website or on any website to which it is linked. We make no representations or warranties concerning the accuracy, completeness, or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked.
Safety & Regulations
Safety is our first priority at The Naked Collective Limited and all our products are tested to the relevant safety standards. Please ensure that you check the labelling on the packaging, which indicates the age group for which the product is suitable. Please take note of any other warnings or recommendations.